:root{--brand: #ff7a59;--brand-strong: #ff5c35;--brand-soft: rgba(255, 122, 89, .12);--text-primary: #33475b;--text-secondary: #516f90;--text-tertiary: #7c98b6;--bg-app: #f5f8fa;--bg-app-alt: #eaf0f6;--surface: #ffffff;--border: #cbd6e2;--border-soft: #dfe3eb;--link: #00a4bd;--link-strong: #007a8c;--success: #00bda5;--warning: #f5c26b;--error: #f2545b;--radius: 6px;--radius-sm: 3px;--radius-lg: 8px;--shadow: 0 1px 2px rgba(51, 71, 91, .06), 0 2px 6px rgba(51, 71, 91, .05);--shadow-hover: 0 2px 4px rgba(51, 71, 91, .1), 0 6px 16px rgba(51, 71, 91, .1);--font-head: "Lexend Deca", -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;--font-body: "Lexend Deca", -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif;--ease: cubic-bezier(.4, 0, .2, 1)}*{box-sizing:border-box}body{margin:0;font-family:var(--font-body);color:var(--text-primary);background:var(--bg-app);-webkit-font-smoothing:antialiased;text-rendering:optimizeLegibility}h1,h2,h3,.h{font-family:var(--font-head);font-weight:600;letter-spacing:-.01em}button{font-family:var(--font-body);cursor:pointer}.panel,.thread-body,.composer textarea{scrollbar-width:thin;scrollbar-color:var(--border) transparent}.panel::-webkit-scrollbar,.thread-body::-webkit-scrollbar{width:8px}.panel::-webkit-scrollbar-thumb,.thread-body::-webkit-scrollbar-thumb{background:var(--border);border-radius:999px;border:2px solid var(--surface)}.app{display:grid;grid-template-columns:340px 1fr 360px;height:100vh}.panel{height:100vh;overflow-y:auto;background:var(--bg-app)}.panel--list{border-right:1px solid var(--border-soft);background:var(--surface)}.panel--side{border-left:1px solid var(--border-soft);padding:20px}.topbar{position:sticky;top:0;z-index:1;background:var(--surface);border-bottom:1px solid var(--border-soft);padding:16px 18px;display:flex;align-items:center;justify-content:space-between;gap:12px;min-height:77px}.topbar .brand{font-family:var(--font-head);font-weight:600;font-size:16px;color:var(--text-primary)}.topbar-id{display:flex;align-items:center;gap:12px;min-width:0}.agent-email{color:var(--text-tertiary);font-size:12px}.avatar{flex:none;width:36px;height:36px;border-radius:999px;display:inline-flex;align-items:center;justify-content:center;color:#fff;font-weight:600;font-size:13px;letter-spacing:.01em;text-transform:uppercase;-webkit-user-select:none;user-select:none}.avatar--sm{width:28px;height:28px;font-size:11px}.avatar--lg{width:44px;height:44px;font-size:16px}.conv{display:flex;gap:12px;padding:13px 18px;border-bottom:1px solid var(--border-soft);cursor:pointer;transition:background .12s var(--ease),box-shadow .12s var(--ease);box-shadow:inset 0 0 0 var(--brand)}.conv:hover{background:var(--bg-app)}.conv.active{background:var(--bg-app-alt);box-shadow:inset 3px 0 0 var(--brand)}.conv-main{display:flex;flex-direction:column;gap:3px;min-width:0;flex:1}.conv-row{display:flex;align-items:center;justify-content:space-between;gap:8px}.conv-name{font-weight:600;color:var(--text-primary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.conv-phone{color:var(--text-tertiary);font-size:12px;white-space:nowrap}.conv-preview{color:var(--text-secondary);font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.badge{font-size:11px;font-weight:600;padding:2px 8px;border-radius:999px;text-transform:uppercase;letter-spacing:.03em;white-space:nowrap;line-height:1.5}.badge--bot{background:var(--bg-app-alt);color:var(--text-secondary)}.badge--human{background:var(--brand-soft);color:var(--brand-strong)}.badge--closed{background:#e5e9ef;color:var(--text-tertiary)}.unread{background:var(--brand);color:#fff;font-size:11px;font-weight:700;min-width:20px;height:20px;border-radius:999px;display:inline-flex;align-items:center;justify-content:center;padding:0 6px;box-shadow:0 1px 2px #ff5c3566}.crm-dot{width:8px;height:8px;border-radius:999px;background:var(--success);display:inline-block;box-shadow:0 0 0 3px #00bda526}.thread{display:flex;flex-direction:column;height:100vh;background:var(--bg-app)}.thread-body{flex:1;overflow-y:auto;padding:22px 28px;display:flex;flex-direction:column;gap:10px}@keyframes bubble-in{0%{opacity:0;transform:translateY(6px)}to{opacity:1;transform:translateY(0)}}.bubble{max-width:68%;padding:9px 13px;border-radius:12px;box-shadow:var(--shadow);font-size:14px;line-height:1.45;white-space:pre-wrap;word-break:break-word;animation:bubble-in .18s var(--ease)}.bubble-meta{font-size:11px;margin-top:4px;display:flex;gap:6px;align-items:center}.row{display:flex;flex-direction:column}.row--inbound{align-items:flex-start}.row--outbound{align-items:flex-end}.bubble--contact{background:var(--surface);color:var(--text-primary);border:1px solid var(--border-soft);border-bottom-left-radius:3px}.bubble--bot{background:var(--bg-app-alt);color:var(--text-primary);border-bottom-right-radius:3px}.bubble--agent{background:var(--brand);color:#fff;border-bottom-right-radius:3px}.actor-tag{font-size:10px;text-transform:uppercase;letter-spacing:.05em;font-weight:600;color:var(--text-tertiary);margin-bottom:3px}.ticks{color:var(--text-tertiary)}.ticks--read{color:var(--link)}.composer{border-top:1px solid var(--border-soft);background:var(--surface);padding:14px 18px;display:flex;gap:10px;align-items:flex-end}.composer textarea{flex:1;resize:none;border:1px solid var(--border);border-radius:var(--radius);padding:10px 12px;font-family:var(--font-body);font-size:14px;color:var(--text-primary);min-height:44px;max-height:140px;transition:border-color .12s var(--ease),box-shadow .12s var(--ease)}.composer textarea:focus{outline:none;border-color:var(--link);box-shadow:0 0 0 2px #00a4bd2e}.composer textarea:disabled{background:var(--bg-app);color:var(--text-tertiary)}.window-warning{background:#f5c26b2e;color:#8a6116;border:1px solid var(--warning);border-radius:var(--radius);padding:10px 12px;font-size:13px;margin:0 18px 12px}.btn{border:none;border-radius:var(--radius-sm);padding:9px 16px;font-weight:500;font-size:14px;line-height:1.4;transition:background .12s var(--ease),color .12s var(--ease),box-shadow .12s var(--ease),transform .06s var(--ease)}.btn:active{transform:translateY(1px)}.btn--primary{background:var(--brand);color:#fff}.btn--primary:hover{background:var(--brand-strong);box-shadow:0 2px 6px #ff5c354d}.btn--primary:disabled{background:var(--border);color:#fff;cursor:not-allowed;box-shadow:none}.btn--ghost{background:transparent;color:var(--brand-strong);border:1px solid var(--brand)}.btn--ghost:hover{background:var(--brand-soft)}.btn--block{width:100%}.record-head{display:flex;align-items:center;gap:12px;padding:4px 2px 18px}.record-head-name{font-family:var(--font-head);font-weight:600;font-size:16px;color:var(--text-primary);line-height:1.2}.record-head-sub{color:var(--text-tertiary);font-size:12px}.action-row{display:flex;gap:6px;margin-bottom:18px}.action-btn{flex:1;display:flex;flex-direction:column;align-items:center;gap:4px;background:var(--surface);border:1px solid var(--border-soft);border-radius:var(--radius);padding:8px 2px;color:var(--link);font-size:11px;font-weight:500;transition:background .12s var(--ease),border-color .12s var(--ease),box-shadow .12s var(--ease)}.action-btn:hover{background:var(--bg-app);border-color:var(--border);box-shadow:var(--shadow)}.action-btn svg{width:18px;height:18px;stroke:var(--link)}.action-btn--active{background:var(--brand-soft);border-color:var(--brand);color:var(--brand-strong)}.action-btn--active svg{stroke:var(--brand-strong)}.action-btn:disabled{opacity:.45;cursor:not-allowed}.action-form{display:flex;flex-direction:column;gap:8px;margin:-8px 0 18px;padding:12px;background:var(--surface);border:1px solid var(--border-soft);border-radius:var(--radius-lg);box-shadow:var(--shadow)}.action-form-input,.action-form-textarea{width:100%;border:1px solid var(--border);border-radius:var(--radius-sm);padding:8px 10px;font-size:13px;font-family:inherit;color:var(--text-primary);background:var(--bg-app)}.action-form-textarea{resize:vertical}.action-form-input:focus,.action-form-textarea:focus{outline:none;border-color:var(--brand);background:var(--surface)}.action-form-error{color:#b42318;font-size:12px}.action-form-actions{display:flex;justify-content:flex-end;gap:8px}.action-flash{margin:-8px 0 18px;padding:8px 12px;background:var(--brand-soft);color:var(--brand-strong);border-radius:var(--radius-sm);font-size:12px}.card{background:var(--surface);border:1px solid var(--border-soft);border-radius:var(--radius-lg);box-shadow:var(--shadow);margin-bottom:16px;overflow:hidden}.card-head{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:14px 16px;cursor:pointer;-webkit-user-select:none;user-select:none}.card-head h3{margin:0;font-size:13px;font-weight:600;color:var(--text-primary)}.card-chevron{width:16px;height:16px;color:var(--text-tertiary);transition:transform .18s var(--ease)}.card-chevron.open{transform:rotate(180deg)}.card-body{padding:14px 16px 16px;border-top:1px solid var(--border-soft);animation:bubble-in .18s var(--ease)}.field{margin-bottom:12px}.field:last-child{margin-bottom:0}.field-label{font-size:11px;text-transform:uppercase;letter-spacing:.05em;font-weight:600;color:var(--text-tertiary);margin-bottom:2px}.field-value{font-size:14px;color:var(--text-primary);word-break:break-word}.crm-empty{color:var(--text-tertiary);font-size:13px;font-style:italic}.hs-link{display:flex;align-items:center;justify-content:center;gap:6px;text-align:center;text-decoration:none;margin-bottom:10px}.hs-link:last-child{margin-bottom:0}.center{display:flex;align-items:center;justify-content:center;height:100vh;flex-direction:column;gap:12px;background:var(--bg-app)}.login-card{background:var(--surface);border:1px solid var(--border-soft);border-radius:var(--radius-lg);box-shadow:var(--shadow-hover);padding:32px 28px;width:340px;display:flex;flex-direction:column;gap:12px}.login-card h2{margin:0;font-size:20px}.login-card input{border:1px solid var(--border);border-radius:var(--radius);padding:10px 12px;font-size:14px;font-family:var(--font-body);transition:border-color .12s var(--ease),box-shadow .12s var(--ease)}.login-card input:focus{outline:none;border-color:var(--link);box-shadow:0 0 0 2px #00a4bd2e}.muted{color:var(--text-tertiary);font-size:13px}.error-text{color:var(--error);font-size:13px}.empty-state{color:var(--text-tertiary);text-align:center;margin-top:40px;font-size:14px}.panel--list{display:flex;flex-direction:column;overflow:hidden}.conv-scroll{flex:1;overflow-y:auto;min-height:0}.list-footer{flex:none;min-height:87px;border-top:1px solid var(--border-soft);background:var(--surface);padding:14px 16px;display:flex;align-items:center;gap:8px}.account-chip{flex:1;min-width:0;display:flex;align-items:center;gap:10px;background:transparent;border:1px solid transparent;border-radius:var(--radius);padding:6px 8px;text-align:left;transition:background .12s var(--ease),border-color .12s var(--ease)}.account-chip:hover{background:var(--bg-app);border-color:var(--border-soft)}.account-chip-text{display:flex;flex-direction:column;min-width:0}.account-chip-name{font-size:13px;font-weight:600;color:var(--text-primary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.account-chip-email{font-size:11px;color:var(--text-tertiary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.logout-btn{flex:none;background:transparent;border:1px solid var(--border);border-radius:var(--radius);color:var(--text-secondary);font-size:12px;font-weight:600;padding:7px 12px;transition:background .12s var(--ease),border-color .12s var(--ease),color .12s var(--ease)}.logout-btn:hover{background:var(--bg-app);border-color:var(--error);color:var(--error)}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#33475b66;display:flex;align-items:center;justify-content:center;z-index:100;padding:20px}.modal-card{background:var(--surface);border-radius:var(--radius-lg);box-shadow:var(--shadow-hover);width:380px;max-width:100%;padding:24px}.modal-card form{display:flex;flex-direction:column;gap:4px}.modal-card input{border:1px solid var(--border);border-radius:var(--radius);padding:10px 12px;font-size:14px;font-family:var(--font-body);margin-bottom:8px;transition:border-color .12s var(--ease),box-shadow .12s var(--ease)}.modal-card input:focus{outline:none;border-color:var(--link);box-shadow:0 0 0 2px #00a4bd2e}.modal-card input:disabled{background:var(--bg-app);color:var(--text-tertiary);cursor:not-allowed}.modal-card .field-label{margin-top:8px}.modal-head{display:flex;align-items:center;justify-content:space-between;margin-bottom:12px}.modal-head h2{margin:0;font-size:18px}.modal-close{background:transparent;border:none;font-size:24px;line-height:1;color:var(--text-tertiary);padding:0 4px}.modal-close:hover{color:var(--text-primary)}.modal-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:16px}.field-hint{font-size:11px;color:var(--text-tertiary);margin:-4px 0 4px}.success-text{color:var(--success);font-size:13px}